Order Processing:
- All orders are processed and shipped within 1-2 business days, excluding wholesale orders.
- Weekends are not considered business days.
Domestic Shipping (U.S.):
- Delivery within the U.S. typically takes 2-5 days after shipping, depending on your distance from our Miami warehouse.
- Most orders are shipped via First-Class Mail or UPS SurePost, both of which generally take 3-5 days to arrive.
Priority Shipping (U.S.):
- Priority orders placed after 12 pm EST will be processed the next business day.
- Orders placed on weekends using Priority or Next Day UPS will be shipped on Monday.
- We cannot refund shipping costs if there are delays with the carrier.
- Once a shipping label is printed within 24 hours of the order being placed, the order is considered on time.
- Weekends are not counted as shipping days, so if an order is placed over the weekend with Priority or Next Day Air, Monday will be considered the first shipping day.
- If there are delays, customers must contact the carrier directly as we are not liable for delays with Priority or Next Day Air services.
International Shipping:
- Delivery times for international orders vary based on the chosen shipping method:
- Economy Shipping: Delivery can take 2-5 weeks.
- Expedited Shipping: Delivery typically takes 5-7 days, depending on customs processing in the destination country.
Federal Holidays:
- Our offices, warehouse, and carriers are closed on federal holidays. Orders placed on these days will be processedon the next business day. Delivery times may be affected due to carrier closures.