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  1. DS Laboratories
  2. Ordering & Support

Ordering & Support

Orders and Support

Account & Subscriptions

  • Can I Cancel My Subscription? (and When)
  • How Can I Modify My Subscriptions?
  • I'm on a subscription and receiving product too often. What should I do?
  • Why can't I access my account?

Ordering

  • How long does it take to receive my order once it’s placed?
  • I have not received my order confirmation, what should I do?
  • How do I change my order?
  • Do I need to set up an account to place an order?
  • Do you have any discounts or coupons for first time users / buyers?
  • Receiving An Incomplete Order - Incorrect Products
See all 9 articles

Shipping

  • Do you ship to China or Hong Kong?
  • What method is used for shipping?
  • How can I track my order?
  • I am an international customer, do I have to pay taxes and/or customs fees?
  • My order says its been delivered on USPS but I have not received it yet, what do I do?
  • Do you ship worldwide?
See all 12 articles

Customer Support

  • I emailed your customer support team, when should I expect a response?
  • How can I get in touch with your customer support team?
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