We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All products are shipped with 2-5 business days.
DS Laboratories DOES NOT and CANNOT take responsibility for an order once it is shipped from our warehouse. Our promise to you, the customer, is that we receive your order and ship to the ship-to address provided.
Shipping Domestic
Do you offer free shipping?
- Yes, we provide free shipping on domestic US orders over $50. The order subtotal must exceed $50 after applying any discount codes.
Why hasn’t my order shipped yet?
- We process orders as quickly as possible, typically within 1-3 business days (Monday to Friday) from when the order is placed. Processing times may extend to 5-7 business days during peak holiday seasons, depending on order volume and product availability.
The courier attempted to deliver my package but still has it. What should I do?
- You can usually reschedule the delivery on the courier’s website or check if the package is being held at a pickup location or post office. If the package is not delivered or picked up within a certain timeframe, it will be returned to us. We can either re-ship it at an additional cost or issue a refund for the products (shipping costs are non-refundable).
My order still hasn’t arrived. Can you expedite the process?
- Once a shipment leaves our facility, we cannot control its delivery as it is handled by the courier. Orders typically ship within 1-3 business days, with shipping time calculated separately. Shipping times are not guaranteed, and delays can occur. We cannot offer refunds for shipping costs due to delays. For questions about shipping methods, please visit the courier’s website.
Signature Confirmation
- For all orders over $250 and wholesale purchases, a signature confirmation is required upon delivery.
International Shipping
Do you ship internationally? What shipping options are available?
- Yes, we ship to many countries worldwide. We offer UPS Expedited and UPS DDP Economy services. We recommend UPS Expedited for its speed and reliability.
Do you offer free shipping on international orders?
- We offer free shipping to Canadian customers on orders over $150 USD before taxes and discounts.
- Unfortunately, free shipping is not available for other international destinations.
My international order is delayed. Can you assist?
- We cannot anticipate customs-related delays. Your package may be held by customs for inspection, which can add 1-2 weeks to the shipping time. Customs processing time is not included in the shipping timeframe provided by your chosen method.
How do I return an international package?
- To return a new, unused product for a refund, you must cover the return shipping costs. Original and return shipping charges are non-refundable. Please notify us within 15 days of receipt to process the return.
My international order was returned to sender. Will I receive a refund?
- For international orders returned to us, we will issue a refund for the products purchased. Shipping costs are non-refundable.
What countries do you ship to? Why don’t you ship to my country?
- We ship to many countries, but due to varying customs regulations and other factors, some countries are notserviced. While we cover duties and taxes on all orders, any additional duties or taxes upon arrival are the customer’s responsibility.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been delivered to the address provided at checkout.
- Please note that our system uses the address entered by the customer and does not make changes unless the address is flagged as undeliverable. In such cases, we will contact the customer, which may delay the shipping process.
- It is crucial to ensure that your address is accurate at checkout. We are not liable for any issues arising from incorrect addresses, and customers must contact the carrier directly once tracking information is provided.
- Accurate Address Information
- It is the customer's responsibility to provide the correct hotel address, including any specific delivery instructions required by the hotel. Please double-check the address information at checkout to avoid any issues.
- Next Day Air Shipping
- For customers who are traveling and need their packages to arrive promptly, we offer Next Day Air shipping. This service ensures that your package is delivered as quickly as possible.
- Responsibility and Liability
- We are not responsible or held liable for any transportation delays once the package has been shipped. This includes, but is not limited to, delays caused by weather, carrier issues, or incorrect address information provided at checkout.
- If a package does not arrive on time or is not delivered to the correct address, we cannot offer refunds or replacements due to these circumstances.
- Tracking Information
- Once your package has been shipped, you will receive tracking information via email. Please use this information to monitor your package's progress and coordinate with the hotel for any necessary delivery arrangements.
- Hotel Policies
- Please be aware that some hotels have specific policies regarding package deliveries. We recommend contacting the hotel directly to confirm their procedures and to notify them of your incoming package.
- Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been delivered to the hotel. Please ensure that the hotel has a secure place to receive and hold your package.
Thank you for choosing us for your shipping needs. Safe travels!